Booking Appointment Automation

client

Exploratory project

role

AI Automation

recognition

year

2023

launch project

Objective

An exploratory project with a car mechanic franchise where we explored potential solutions for automating their in-house operations and user experience in order to increase efficiency, customer satisfaction, increase Google reviews and decrease finger error.

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What we did

A local car mechanic franchise wanted a way to improve internal operations and improve/automate user experience. We came up with an approach that utilised technology and AI to make their operations smoother.

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And... How Did We Do It?

Tech Stack: Twilio, make.com, OpenAI API, WhatsApp API, Brevo

How it works: We automated the full user experience from a booking placed, to receiving a Google review. the workshop got notified of new bookings and could manage those booking requests, and the customer would receive timely SMS and WhatsApp notifications giving them updates on progress, also enabling the user to reply to the messages, resulting in different responses and actions taking place in the background.

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Booking Automation:

Automated the process of a customer placing a booking for an appointment. This can be used in multiple different industries. For a barber, restaurant, mechanic, dentist, health practitioner, lawyer, etc.

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Results

Prototype developed and working smoothly. Never launched to the public.

Benefits:

Increases show up rate
Increase 5 star reviews
Increase operational efficiency and decrease time wasted
Better customer experience
Increase data collection
Increase loyalty
Increase repeat bookings

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Let's talk

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